Refund policy

At Aurora, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. Please review our Refund and Return Policy below:

Refund Eligibility:

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
Returns must be initiated within 30 days of the purchase date.

Non-Refundable Items:

Certain items, such as personalized or customized products, are non-refundable.
Return Process:

To initiate a return, please contact our customer service team at Live Chat or Use Email or Whatsapp / Wechat. with your order number and details of the item(s) you wish to return.
Our team will provide you with instructions on how to return the item.
Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Process:

Once we receive your returned item, it will be inspected for eligibility.
If approved, your refund will be processed, and a credit will be applied to your original method of payment.
Damaged or Defective Items:

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund.
Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.

Cancellation Policy:

Orders can be cancelled within 24 hours of purchase. Once the order has been processed, it cannot be cancelled.
Contact Information:

For any further questions or concerns, please reach out to our customer service team at Live Chat or Use email- aurora.Info.official@gmail.com
Thank you for shopping with Aurora. Your satisfaction is our priority.